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Power GenerationJanuary 15, 20254 min read

Ikeja Electric Customer Care: Complete Contact Guide 2025

Consumer Advocacy Team
Power.ng Editorial Team
All Ikeja Electric (IKEDC) contact numbers, WhatsApp lines, email addresses, and office locations. Learn how to report faults, check bills, and buy tokens.

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For ikeja electric customer care: complete contact guide 2025, Power.ng's current answer is: Complete contact directory for Ikeja Electric: customer care numbers, WhatsApp support, office locations, and fault reporting guide.

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Ikeja Electric (IKEDC) serves over 1.2 million customers across Lagos. If you need to report a fault, check your bill, or file a complaint, use these official channels.

Official Contact Channels

Primary Customer Care

  • Line: 0700 453 5328
  • Hours: Mon-Fri 8am-6pm, Sat 9am-2pm
  • Services: Report outages, request meters, billing queries.

WhatsApp Support

  • Number: +234 813 190 0000
  • Available: 24/7 for emergency reporting (safety issues).
  • Tip: Use this for fastest response on transformer faults.

Email Channels

  • General: [email protected]
  • Billing: [email protected]
  • Faults: [email protected]

Business Unit Offices

Ikeja Business Unit

  • Address: 24/25 Marina, Lagos Island
  • Coverage: Ikeja GRA, Maryland, Allen Avenue

Shomolu Business Unit

  • Address: 7 Bajulaiye Road, Shomolu
  • Coverage: Shomolu, Bariga, Akoka

Oshodi Business Unit

  • Address: Oshodi-Apapa Expressway
  • Coverage: Oshodi, Isolo, Mafoluku

Common Issues & Solutions

1. Transformer Faults

If your transformer blows or has a fuse cut:

  1. Report via WhatsApp immediately with the transformer location.
  2. Get a ticket number.
  3. Visit the Business Unit if not resolved in 48 hours.

2. Meter Token Issues

If your token is rejected ("Used" or "Invalid"):

  • Check if you have debt on the meter.
  • Verify the meter number on the receipt.
  • Contact customer care with the Error Code (e.g., Error 30).

How to File a Formal Complaint

  1. Level 1: Call/Email Customer Care. Get a Ticket ID.
  2. Level 2: If unresolved after 3 days, visit the Business Unit Manager.
  3. Level 3: Escalate to NERC Forum Office if unresolved after 14 days (see our NERC guide).

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